FAQ

Who is Novus Insight?

A wholly-owned subsidiary of the Connecticut Center for Advanced Technology, a 501(c)(3) based in East Hartford, CT. We develop applications for and provide technology-related services to schools, municipalities and nonprofits.


What is Novus Insight’s experience with school lotteries?

We have been developing lottery software and running lotteries for private, parochial and public schools since 2012, initially as a joint venture with Goodwin College. Our approach is to integrate with your lottery process using software that is very flexible and customizable. We don’t want schools to have to alter their processes to fit our software.


How does the NovusChoice software work?

Parents register online for a single sign-on account they can use to submit one or more applications for one or more children. Parents next fill out and submit applications online while the application period is open. A lottery is then run and generates a list of students randomly selected based on a school’s preference criteria and any other selection criteria. Also generated is a waiting list of students. Automated emails can be sent to all parents notifying them of their child’s placement or wait list rank. Selected applicants can accept or decline their seat online. When seats are declined and become available, wait list students are moved into the open seats and parents are notified via email. Alternatively, if the district desires, wait lists can be made available for parents.


Can the NovusChoice Solution be customized for my school?

Yes, the system is designed for flexibility in a way that allows for various forms of customization without a considerable amount of work. This gives schools their own look, feel and functionality at an affordable price.


How long does the online application process and running a lottery take?

Filling out and submitting an application typically takes about 10 minutes. Running a lottery takes no more than a few minutes once everything is set up.


Do administrators need to be technically savvy in order to effectively administer NovusChoice?

No, the system was designed to be used and managed by non-technically savvy people. The large majority of lottery administrators we currently support are non-technical.


Reporting is an important feature to us. Does NovusChoice offer robust reporting?

Yes, it is one of the strongest facets of the system. Instant, ad-hoc reporting on all of the demographic data is available, and there are no additional fees tied to reporting.


What level of customer service should I expect?

The NovusChoice help desk is located in East Hartford, CT and is co-located with the NovusChoice development team. All administrative and technical support requests are addressed and assigned the same day, and the large majority of these are worked on and resolved within a few hours. Personal and highly responsive support is something that differentiates us from most other school lottery service providers.


Where is the NovusChoice application hosted?

On a redundant database cluster within the Novus private cloud (3 physically separate data centers). All application data is backed up twice a day, and system availability has consistently been 99.99% for a number of years.


What logging and auditing capabilities exist?

Every action from a parent or administrator is logged and auditable. The system is completely transparent from an audit perspective. Also, all logging data is backed up daily and archived indefinitely.


Can I register students online who have been selected and accept?

Yes, the system includes a sophisticated but user-friendly form developer that can be used to replicate your paper registration forms or customize new ones. Information from the application prefills fields in the registration form, and parents can submit the form online. Data from the registration form can then be exported in a format that can easily be imported by a school information system.